HyperMedicus - Terms and Privacy Policy

Terms of Use

This Terms of Use regulates the necessary matters related to the use of Hypermedicus and related services.

Article 1 (Purpose)
The purpose of this Terms of Use (hereinafter referred to as "Terms") is to specify in detail the requirements for joining and using the services provided by Synergy AI Co., Ltd. (hereinafter referred to as "Company") for users/customers (hereinafter referred to as "Members"), regarding the use of “homepage” (https://synergyai.co/, https://hyp.synergyai.co/) and “application Hypermedicus” (collectively referred to as "Service").

Article 2 (Definitions)
The definitions of terms used in these Terms are as follows:

"Service" refers to related services provided online/offline, including appointment booking, which can be accessed by “Members” regardless of the devices being used (including PC, TV, portable devices, and various wired or wireless devices).
"Member" refers to customers who have entered into a contract with the Company according to these Terms and are granted permission to use the services provided by the Company, including "Regular Members" and "Hospital Members".
"Non-member" refers to those who utilize the services provided by the Company without entering into a contract.
"Medical personnel" refers to individuals who complete the sign-up process according to the physician registration form and have the authority to conduct remote consultations for Members.
"Hospital Member" refers to customers who have entered into a contract with the Company according to partner terms and can provide consultations and prescriptions to Regular Members using the services provided by the Company.
"ID" refers to the email address that the member sets and registers on the site, which is approved by the Company to identify the member, provide information, and use the services.
"Password" refers to a combination of characters or numbers chosen by the member to verify that they match the ID granted to them and to ensure confidentiality.
"Device" refers to computers, PDAs, mobile phones, tablet PCs, and other information technology devices used by Members to access the service.
"Termination" refers to the cancellation of the use agreement by either the Company or the Member.
"Posts" refer to various forms of information, such as symbols, text, voice, sounds, images, videos, and links that "Members" post while using the "Service".
The meaning of terms not defined herein follows common trading practices.

Article 3 (Posting and Amending Terms)

The Company shall post these Terms in a manner that Members can easily identify on the service screen.
The Company may amend these Terms within the scope that does not violate relevant laws such as the Act on the Regulation of Terms, the Act on Promotion of Information Network Utilization and Information Protection (hereinafter referred to as "Information and Communication Network Act").
When the Company amends the Terms, it shall notify Members of the amendment date and the reasons for the amendment along with the current Terms in the same manner as stated in paragraph 1, from 30 days prior to the effective date of the amended Terms until the day before. However, in the case of a disadvantageous amendment to the Members, the Company will notify them clearly through separate electronic means such as email, electronic messages, or consent pop-ups during login.
Should the Company notify Members that their implicit consent will be assumed if they do not express their assent within 30 days of being notified about the amended Terms, and the Members do not explicitly refuse, it will be assumed that the Members have consented to the amended Terms.
If Members do not agree to the application of the amended Terms, the Company may not apply the amended Terms. In that case, Members may terminate the use agreement. However, if there are special circumstances under which the existing Terms cannot apply, the Company may terminate the use agreement.
Members' consent to these Terms signifies their agreement to regularly check for changes to the Terms through the service. The Company is not liable for any losses incurred by Members due to a lack of awareness of modified Terms.

Article 4 (Interpretation of Terms)

If necessary, the Company may have separate Terms and policies for individual services (hereinafter referred to as "Service-Specific Guidelines"). In the event of conflict between the Terms and Service-Specific Guidelines, the Service-Specific Guidelines shall take precedence.
For matters not specified in these Terms, relevant laws such as the Act on the Regulation of Terms, Electronic Document and Electronic Transaction Act, Electronic Signature Act, and laws concerning the Promotion of Information Network Utilization and Information Protection, and the Act on Consumer Protection in Electronic Commerce shall apply.
The Company may have separate Terms and policies for paid services and individual services (hereinafter referred to as "Paid Service Terms"). In the event of conflict between the Terms and Paid Service Terms, the Paid Service Terms shall take precedence.

Article 5 (Membership Registration and Contract Execution)

The use agreement shall be executed when a person who desires to become a "Member" (hereinafter referred to as "Applicant") agrees to the contents of these Terms and applies for membership, and the Company accepts this application.
The Company generally accepts applications for using the Service from Applicants. However, the Company may refuse or terminate the use agreement for applications falling into the following categories:
1. If the Applicant has previously lost membership due to these Terms, except for cases where they have obtained the Company’s approval for rejoining.
2. If the application is made under a false name or using another person's name.
3. If false information is provided or not all mandatory information as requested by the Company is included.
4. If the applicant is under 14 years of age and does not receive consent from a legal representative (parent, etc.).
5. If the application is made in violation of other stipulated matters due to the Applicant’s fault.
6. If the application aims to perform acts prohibited by current laws such as the Medical Act and Information and Communication Network Act.
7. If the application is made with the intent to disrupt sound public order or morality.
8. If the application is made to utilize the service for profit purposes.
9. If there are any other reasons similar in nature that make acceptance inappropriate.
When applying as specified in paragraph 1, the Company may collect, utilize personal data, or receive from credit information agencies with the consent of the Applicant.
If there are no available service-related facilities or if technical or operational difficulties exist, the Company may delay approval.
In cases of refusal to accept or delay membership applications according to paragraphs 2 and 4, the Company shall inform the Applicant, as a principle.
The time of establishment of the use agreement is when the Company displays completion of the membership application process.
The Company may classify Members by grades according to the company’s policies, specifying differentiated utilization times, utilization frequencies, service menus, etc.
To comply with the "Promotion of Movies and Video Works Act" and the "Youth Protection Act," the Company may impose usage restrictions or grade-based limitations on Members.

Article 6 (Change of Member Information)

Members may review and modify their personal information at any time through the personal information management screen. However, modifications of essential information for service management such as real name and ID are restricted.
If any information provided during membership registration changes, Members must update it online or inform the Company of the changes through email or other means.
The Company is not responsible for any disadvantages occurring due to Members’ failure to inform the Company of changes as provided in paragraph 2.

Article 7 (Obligation to Protect Personal Information)

The Company strives to protect Members' personal information in accordance with the "Information and Communication Network Act" and other relevant laws.
The protection and use of personal information are governed by relevant laws and the Company's Privacy Policy. However, the Company’s Privacy Policy does not apply to linked websites outside the Company’s official site.
Except in cases where required by laws, the Company does not provide Members' personal information to others without their consent.
The Company is not liable for damages caused by the leakage of personal information resulting from Members' fault.

Article 8 (Member's Obligation to Manage their ID and Password)

The Company provides the ID through the account linking service provided by the Company according to the provisions in these Terms.
A user ID generally cannot be changed. If there are unavoidable reasons to change it, the ID must be terminated and a new registration completed. The responsibility to manage the ID and password rests with the Member, and they must not allow a third party to use it.
The Company may restrict the use of an ID if there are concerns about personal information leakage or if it appears contrary to social norms or could mislead others as being associated with the Company.
If a Member becomes aware of their ID or password being stolen or used by a third party, they must immediately notify the Company and follow the Company’s instructions.
In cases under paragraph 3 above, if the Member does not notify the Company, or if they notify but do not follow the Company's instructions, the Company is not responsible for any disadvantages incurred.

Article 9 (Notifications to Members)

Notifications to Members by the Company can be made via the registered mobile phone number, email, letter, or other means unless otherwise specified in this Terms.
For notifications to all Members, the Company may replace notifications as indicated in paragraph 1 by posting them on the Company’s bulletin board for 7 days or more.

Article 10 (Obligations of the Company)

The Company shall not engage in acts prohibited by relevant laws or these Terms and shall endeavor to provide "Services" continuously and stably.
The Company shall establish a security system to ensure that "Members" can use "Services" safely, protect personal information, and publicly disclose and adhere to its Privacy Policy.
The Company must have necessary personnel and systems in place to properly handle complaints or requests for redress arising from the use of its services.
If complaints or concerns raised by Members are found to be justified, the Company shall take action. The Company shall notify Members of the process and outcome regarding complaints or issues raised via bulletin boards or emails.

Article 11 (Obligations and Responsibilities of Members)

Members must not engage in the following acts:
1. Registering false information during application or modification.
2. Misusing others' information.
3. Changing the information posted by the Company.
4. Sending or posting information other than that specified by the Company (including computer programs, etc.).
5. Infringing on the intellectual property rights or damaging the reputation of the Company or third parties, or interfering with their business.
6. Publishing or posting potentially obscene or violent messages, images, sounds, or other information against public morals on the "Service".
7. Using the "Service" for purposes other than its original use without the Company's consent, such as for profit, business, advertising, publicity, political activities, election campaigns, etc.
8. Intentionally transmitting, posting or distributing information (computer programs) that is banned by law, designed to disrupt the normal operation of software, hardware, or telecommunications equipment.
9. Modifying the application without special rights granted by the Company, adding or embedding other programs in the application, hacking the server, reverse engineering, leaking or modifying the source code or application data, setting up a separate server, or arbitrarily altering or falsely representing the Company via part of the website.
10. Any other acts that violate relevant laws or go against public morals or social norms.
Members must comply with relevant laws, the provisions of these Terms, utilization guidelines, and notices related to "Services", and must not engage in actions that interfere with the Company's operations. Additionally, Members must inform the Company of any changes to contact information, email address, or other terms of the use agreement immediately following the correct procedures.
Members are liable for damages to the Company or third parties caused by actions deemed intentional or negligent during the use of the service.
Failure to comply with the obligations and responsibilities under this section may result in service usage restrictions or loss of membership status.

Article 12 (Provision of Services, etc.)

The Company provides Members with the following services:
1. Online reservation services
2. Any other services that the Company develops or provides to Members through partnerships.
The Company may designate separate utilization times for each segment of the "Service". In such cases, prior notice will be given.
The Company may temporarily suspend the provision of "Services" for necessary maintenance, replacement, or repair of information and communication facilities, interruptions in communication, or other substantial operational reasons. In this case, the Company will notify Members according to the method described in Article 9. However, if there are unavoidable reasons for not providing advance notice, notice will be given afterward.
The Company may conduct regular inspections necessary for the provision of services, announcing the inspection times on the service provision screen.

The Company provides services through dedicated applications for mobile devices or networks, and Members can use the service free of charge or for a fee by downloading and installing the application.
In the case of paid services, Members must pay the specified fees for the relevant services. Downloading and using applications through the network may incur additional fees set by the telecommunications provider.
Services downloaded and installed or accessed through networks may not work fully if there are changes to mobile devices, mobile numbers, or while roaming abroad, for which the Company is not responsible.
For services downloaded and installed or accessed through networks, there may be background tasks initiated that could incur additional charges depending on the characteristics of mobile devices or telecommunications providers, for which the Company is not responsible.

Article 13 (Changes and Suspension of Services)

The Company may change the contents of the services it provides if recognized as necessary due to reasons such as business transitions, integration of businesses, or discontinuation of business. In such cases, the changed content and provision date shall be posted at least 30 days prior to the provision date of the amended service.
The Company may suspend part or all of the services specified in Article 12 in the following situations:
1. In the occurrence of natural disasters, wars, riots, fires, strikes, or other causes beyond the Company's reasonable control.
2. If telecommunications services are not provided by telecommunications operators.
3. In the case of maintenance, replacement, or failure of the Company’s system, including information and communication facilities.
4. If services provided through partnerships change or are terminated due to the circumstances of the partner company.
5. If circumstances arise where services must be suspended based on the Basic Act on Health and Medical Services or related laws, such as temporary conformity measures for telephone consultations and prescriptions.
6. Any other circumstances that could significantly hinder the Company’s efficient operations.
The Company shall not be liable for any damages incurred by Members due to changes or suspensions of services resulting from paragraphs 1 or 2 unless there is an intention or gross negligence on the Company’s part.
The Company may modify, suspend, or change all or part of the services provided for free due to internal policies and operational needs, and will not provide separate compensation to Members unless regulations in relevant laws state otherwise.

Article 14 (Provision of Information and Advertising Contracts)

The Company may provide various information, including information on products or services, as well as partner hospitals/clinics and pharmacies, on the Service or through SMS, email, or application push notifications. However, such transmissions will first confirm whether recipients agree to receive them.
When intending to send the information specified in the previous paragraph via phone or fax, the Company will obtain prior consent from Members.
"Company (Synergy AI)" may conduct free advertising on- and offline for registered users.
The Company offers services using dedicated applications for mobile devices or networks, allowing Members to download and install the application or use the service freely or for a fee.
For paid services, Members must pay the specified fees for the associated service. Charges may also apply for downloading and using applications via networks per the rates set by their telecommunications provider.
Services accessed by downloading or through networks will be adapted to the characteristics of mobile devices or telecommunications providers. Any changes in mobile devices, numbers, or international roaming may lead to a partial or complete inability to use the content, for which the Company bears no responsibility.
Services accessed through downloaded applications or networks may run background tasks that could incur further charges specific to mobile devices, for which the Company bears no responsibility.

Article 15 (Copyright of Posts)

The copyright of the "Posts" posted by Members within the "Service" belongs to the author of the respective Posts.
Posts made by Members within the "Service" may be exposed in search results or for promotional activities related to the "Service," and may be modified, copied, or edited for necessary exposure. In this case, the Company shall comply with copyright laws, and Members can delete or exclude their Posts through customer service or management functions within the "Service" at any time.
The Company must obtain prior consent from Members before using their "Posts" in any other manner outside those described in paragraph 2.

Article 16 (Management of Posts)

If a Member's Post includes content violating the "Information and Communication Network Act" or the "Copyright Act," the rights holder may request the suspension or deletion of said Post following relevant legal procedures, and the Company must take appropriate action in accordance with relevant laws.
Even if the rights holders do not request actions mentioned in the previous paragraph, the Company may take necessary interim measures in cases where infringement of rights is evident or where the content violates Company policies or relevant laws, such as in cases:
- Where it severely insults or damages the reputation of others.
- Where it disseminates or links content violating public order and morals.
- Where it promotes illegal reproduction or hacking.
- Where it is associated with a crime.
- Where it infringes on the rights of other users or third parties.
- Where it contains unverified false information concerning the health of others.
- Where it constitutes comparative advertising between educational institutions.
- Where it constitutes comparative advertising between medical personnel or institutions.
- Where it advertises unauthorized medical practices.
- Where it violates the Company’s established posting principles or does not align with the bulletin board's intended purpose.
- Where it violates relevant laws.

Article 17 (Rights Constraints and Use Restrictions)

The copyrights and intellectual property rights related to the "Service" belong to the Company, except for Members' "Posts" and works provided under partnership agreements.
The Company grants Members only licenses to use the "Service" under the conditions it sets, and Members may not transfer, sell, or provide collateral rights.
Members may not exploit information obtained through the use of the "Service" for profit or allow third parties to access it without the Company's prior approval.

Article 18 (Contract Cancellation, Termination, etc.)

Members may apply for the termination of the use agreement anytime through customer service or the account management menu on the service’s initial screen. Outside the app, users may also start the deletion request through the public account deletion page (https://hyp.synergyai.co/account-deletion), and the Company must process this immediately as per related laws.
When a Member terminates their agreement, unless otherwise specified by law and the Privacy Policy, all member data will be deleted immediately upon termination.
Termination requests may be denied in the following cases:
1. If the Member has existing monetary obligations to the Company.
2. If there are unresolved transactions based on the Member's responsible actions.
The Company may revoke a member's status if they meet any of the following criteria:
1. If false information is provided during registration.
2. If the Member obstructs the normal service operation through abnormal means or by maliciously reporting to disrupt service operations.
3. If the Member illegally acquires another person’s information or disrupts electronic transaction order.
4. If the Member engages in actions that violate laws or public ethics, making their continued membership inappropriate.
Members may appeal against qualifications loss due to the above paragraph through procedures designated by the Company, and their qualifications will be restored if the appeal is deemed legitimate.
① If Members wish to contest the Company’s restrictions on use, they must file an appeal within 14 days of receiving notice of the restriction.
② The Company shall respond within 15 days of receiving the appeal, barring circumstances that make a timely response impractical.
③ If the appeal is justified, the Company will take the necessary actions.
Membership status shall automatically be lost upon the Member's death.

Article 19 (Compensation for Damages)

The Company and Members shall compensate each other for any damages caused intentionally or negligently in relation to the use of the service.
However, the Company will not be liable for any damage related to free services, as stipulated in the Privacy Policy, unless otherwise stated by law.
The Company may take legal action, such as seeking preservation measures or initiating lawsuits against Members whose debts are continually in arrears.

Article 20 (Usage Restrictions, etc.)

The Company may restrict the use of "Services" through warnings, temporary suspensions, or permanent bans on usage if Members violate their obligations under the Terms or disrupt the normal operation of the "Service".
Notwithstanding the preceding paragraph, the Company may impose a permanent ban immediately for acts violating laws such as registration theft, misuse of payment, provision of illegal programs or operation disruptions, illegal transmission, hacking, and the distribution of malicious programs or surpassing access rights, etc. These bans nullify all benefits acquired via "Service," and the Company will not provide any compensation in this case.
The Company may restrict use if a Member does not log in for over 3 months to protect member data and ensure smooth operations.
Within the limits set out in this article, the specific conditions and details of the usage restrictions are determined by the usage restriction policies and individual service operational policies.
When imposing usage restrictions or terminating contracts under this article, the Company shall notify Members in accordance with Article 9.
Members may file appeals against usage restrictions or termination per the procedures set by the Company. If the appeal is recognized as valid, "Service" usage will be reinstated immediately.

Article 21 (Limitation of Liability)

The Company shall be exempt from liability for Service provision if prevented by natural disasters or similar force majeure.
The Company bears no responsibility for service usage disruptions caused by Member fault.
The Company is not responsible for the credibility or accuracy of any information posted by Members regarding the "Service."
The Company is not responsible for transactions between Members or transactions facilitated through the "Service."
The Company will not be held liable for free services provided unless otherwise specified by law.
Companies that operate linked sites are separate entities and will operate independently. The Company is not liable for any transactions made between Members and these linked companies.
Should a Member engage in illegal acts or breaches in these Terms while using the Service, resulting in claims or lawsuits from third parties against the Company, the Member shall indemnify the Company from liability and shall reimburse all damages incurred by the Company.
The Company does not hold responsibility for Members not attaining their expected benefits from the usage of the Service.
If a Member cannot use all or part of the content due to changes in mobile devices, phone numbers, OS versions, roaming abroad, or changing telecommunications providers, the Company is not responsible.
If a Member deletes content or account information provided by the Company, the Company is not liable.

Article 22 (Governing Law and Jurisdiction)

Laws of the Republic of Korea shall govern any litigation arising between the Company and Members.
Any disputes arising between the Company and Members shall be subject to the exclusive jurisdiction of the local court having jurisdiction over the Member’s address at the time of filing. If the Member does not have an address, the jurisdiction shall be determined according to the Civil Procedure Act.

Supplementary Provisions

These Terms shall take effect from January 1, 2025.

Privacy Policy

Synergy AI Co., Ltd. (hereinafter referred to as "Company") complies with the privacy protection regulations stipulated in the laws regarding the promotion of information network use, privacy protection, protection of telecommunications secrets, and telecommunications business, and makes every effort to protect user rights.

This Privacy Policy applies to the use of the "homepage" and "application (HyperMedicus)" (collectively referred to as "Service") provided by the Company and contains the following contents. Moreover, when the Privacy Policy is revised or implemented, notice will be provided through the notices on the "Service" website or through individual notifications.

Article 1 (Items Collected and Purpose of Use)

The Company collects the minimum necessary personal information as mandatory items for membership registration, effective customer consultation, and various service provisions. The personal information being processed will not be used for purposes beyond the stated ones, and if the purpose is changed, separate consent from the user will be sought as required by the Personal Information Protection Act. The personal information collected for service provision purposes is used for the following purposes:
① Identifying members, confirming intention to join, member management
② Handling complaints and customer consultations
③ Authenticating identity during service utilization, verifying identities, notifications, etc.
④ Preventing illegal or improper usage and unauthorized access
⑤ Statistics on service visits and usage records
⑥ Providing new or enhanced services
⑦ Notification services
The purpose of collection and use of personal information collected by the Company from users (hereinafter referred to as "Members") and the relevant personal information items are as follows:

Category	Method of Collection	Purpose of Use	Collected Items	Duration of Use/Retention
Membership Registration - OTP Verification	During Membership Registration	Membership registration, member identification and management, maintaining and managing member qualifications, verifying identity, detecting and preventing fraudulent service use, notifications, verifying age over 14, service satisfaction surveys, and marketing for tailored content	Email	Until member withdrawal or termination of the usage agreement (except for information legally retained for separate periods)
Service utilization and information provided to hospitals for effective treatment notifications or marketing purposes	Until member withdrawal or termination of the usage agreement (except for information legally retained for separate periods)
Statistical Data	Automatically collected during service usage	Improving service utilization, service statistics, stored in non-identifiable format	Service usage records, connection logs, connection IP information

The Company emphasizes the importance of protecting your personal information and complies with the provisions of the "Personal Information Protection Act" and the "Information and Communication Network Act." The Company informs individuals on how their provided personal information will be used, processed, and protected.
The Company publicly discloses this Privacy Policy on the main page and under 'Privacy Policy' in the customer service section, ensuring members can easily access it.
The Company continuously improves the Privacy Policy and has established procedures for how changes to the Privacy Policy are made. Upon revising, version numbers will be assigned to indicate changes clearly.
Additional information may be collected during the use of supplementary services, customized services, or participation in events.
The data may be utilized for information delivery and customized service, or for statistical purposes based on user characteristics.

Article 2 (Retention and Processing Duration of Personal Information)
The Company will process and retain personal information as agreed upon by users during collection and usage.

Member Information: Up to 3 years after member withdrawal.
Non-member Information: Until the purpose of the operation is achieved.
Reports of false information: Until processing is completed and informed to the reporting party.
Ongoing investigations or inquiries due to legal violations: Until the case is completed.
Until the adjustment of claims/debts resulting from service usage.
If a user does not have usage records for 1 year, the Company will notify them before processing to convert inactive accounts per the provisions of the Personal Information Protection Act. Users will be notified before their information is destroyed, and they may adjust the duration upon request. However, information that needs to be preserved under related laws such as the Telecommunications Privacy Protection Act and the Act on Consumer Protection in Electronic Commerce must be retained as stipulated by those laws.
The Company will notify users via email or other means regarding the destruction of relevant data 30 days before it occurs.

Article 3 (Providing Personal Information to Third Parties)
The Company processes personal information within the limits specified in Article 1 and generally does not provide it to third parties without exceeding the consent provided by users.

However, personal information may be provided to the following parties with the user’s consent:

According to legal provisions or upon requests from law enforcement agencies through procedures outlined by law.

Article 4 (Outsourcing Personal Information Processing)
The Company may outsource personal data processing for improved services. Advance notice will be given to users regarding outsourcing, and consent will be obtained. Any modifications to such will follow the same procedure.

Article 5 (Consent to Collection and Use of Personal Information)
The Company has procedures for members to click a "Consent" button to agree to the Privacy Policy and the content of the Terms of Use.

Article 6 (Rights of Users and Legal Representatives)
When collecting, using, or providing personal information from users under 14 years old, the Company will obtain consent from legal representatives and confirm their agreement as required under the Personal Information Protection Act. In such cases, the Company may request minimal information about the legal representative such as their name. Under 14-year-old users or their legal representatives may express refusal of consent and request termination of membership, but this may limit access to part or all of the services.

Article 7 (Methods of Processing Personal Information)
The Company may process personal information through the following methods:

Input by users during the registration and service use process after agreeing to the personal data processing.
During consultations via customer support through means such as fax or phone.
Collection of personal information via paper during offline events or seminars.
The Company may acquire personal information via partners affiliated with HyperMedicus but will do so following the Telecommunications and Personal Information Protection laws, ensuring user consent has been collected.
Automatically generated information like device data may be collected during service usage.

Article 8 (Destruction of Personal Information)
The Company will promptly destroy personal information that is no longer needed upon reaching retention periods or achieving processing purposes. When the retention period of the information expires, personal information shall be either moved to a separate database or stored where required by other laws. The process and methods for destroying this information are as follows:

Destruction Process: The Company selects information to destroy upon approval by the personal data protection officer.
Destruction Method: Data stored in electronic files will be destroyed using methods that prevent restoration; paper records will be shredded.
Actions regarding the destruction of information for users who have not logged into the service for a year:
① Information of users not using the service for a year will be disposed of; however, information may be stored separately for certain periods where required by law.
② The Company will notify users needing destruction 30 days prior by email, message, or other means.
③ Users who wish not to have their information disposed of may log in before the expiration of the period.

Article 9 (User Rights and Exercising Them)

Members can request to view their personal information held by the Company, including usage or disclosure records. If any inaccuracies are detected, they have the right to request corrections or deletions.
To view or correct personal information, users may click on "Change Personal Information," or to terminate membership, they may either click on "Withdraw Membership" in the app or start a deletion request through the public account deletion page (https://hyp.synergyai.co/account-deletion), subject to verification.
Upon a request in paragraph 1, the Company will promptly investigate and take necessary actions, reporting back to the Member. The Company will not process or use the information in question until necessary adjustments are made.
Members may request the Company to cease processing their personal information at any time, upon which the Company will comply and take necessary actions regarding destruction.
Any issues or opinions related to personal information may be reported to the personal data protection officer or relevant personnel through written, phone or email inquiries. Members are encouraged to take precautions against personal information leaks when using the service.
Members’ rights to access or request cessation of processing may be limited as stipulated under Article 35, paragraph 4 of the Personal Information Protection Act, and Article 37, paragraph 2.
Requests for correction or deletion of personal information explicitly stated by other laws must be followed.
The Company will verify that the one requesting access is indeed the user or their legitimate representative.

Article 10 (Use of Cookies)
During the internet service utilization, the Company may collect IP addresses, cookies, service usage records, and device information. Information concerning users may be automatically generated, meaning the company will neither collect nor use personal information through cookies without prior user consent. Cookies are small amounts of information sent to users' computers from the web service provider's server, containing details such as visited websites. Cookies serve to identify users' computers but do not identify users personally; they can also manage receiving or accepting cookies through browser options. The Company does not collect personal data separately through cookies, and visitors have options regarding cookies.

Article 11 (Safety Measures for Ensuring Personal Information Protection)
The Company takes technical, managerial, and physical measures to protect users’ personal information against loss, theft, exposure, and modification. Users are generally responsible for managing their own IDs and passwords, and the Company will not be liable for losses occurring due to individual negligence.

Users’ personal information is protected by passwords, and important data is safeguarded through encryption or additional security features.
The Company employs virus protection software to avert damages caused by any computer viruses, which is regularly updated and expanded to protect personal information during sudden virus outbreaks.

Article 12 (Feedback and Handling Complaints Regarding Personal Information)

The Company welcomes feedback from Members regarding privacy protection and has procedures ready to handle complaints regarding any issues, inquiries, or requests for redress concerning personal information. Members may reach out to the personal information protection officer for swift responses.
Users may also report complaints to the following organizations established by the government:
- Personal Information Violation Reporting Center (www.1336.or.kr / +821336)
- Privacy Mark Certification Committee (www.eprivacy.or.kr / +822–580–0533)
- Supreme Prosecutor's Office Cyber Crime Investigation Department (www.spo.go.kr / +822–3480–2000)
- Police Cyber Terror Response Center (www.ctrc.go.kr / +822–393–9112)
Personal Information Officer:
- Name: Kim Ki-Doo
- Phone: +822-2054-6835
- Email: develop@synergyai.co

Article 13 (Changes to the Privacy Policy)
The Company will disclose any changes made to its Privacy Policy through the "Service" to ensure users can easily understand the amendments, including the effective date and content.

Announcement Date: January 1, 2025
Implementation Date: January 1, 2025